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Our Story

Your Snitch is the co-founder and chief operating officer of a major publishing company. This is the story of how we succeeded and why ServiceSnitch.com is so vital to you and I.

Our company started as a two-man operation. We each chipped in what we could afford and we went out to face the world. Our naïve optimism soon led to what we termed the “garbage room discussions.” We were in a small office that we shared with our small staff. Our funds were running out and we were really sweating, but we couldn’t act nervous or upset in front of the employees or they would lose their morale. So we smiled, told everyone that we were going out for lunch, and then headed for a windowless gray room that served as the storage area for the building’s garbage. Once inside the garbage room, we would sit down on the floor and take our lunch out of the bag. I would take out a copy of the finances and we would calculate how long we could stay in business based on a few different potential scenarios.

During the final garbage room discussion I came with no printouts. We sat down and I explained that there was only one scenario left and there was nothing to analyze. We had to terminate our relationships with both employees and every vendor we had except for the phone company. We would then buy each service as we needed it, for the absolute lowest price. If we truly needed help on a particular day, we would hire a friend to come in and work just on that one day.

This back-to-basics strategy really paid off. If someone bought a service, having seen our flyers in the street, we would provide the service and pay nothing but our salaries. When we got too busy we would have someone come in to help, but instead of trying to be nice guys and paying top dollar, we would pay bottom dollar and just look for people who needed the money as much as us. We would get the same services for 80% less money, which was the difference between bankruptcy and survival.

We struggled for another year and then a family member invested a few thousand dollars in the company. This was our second chance and we did not waste it. We used all of it to buy the lowest-priced, most effective advertising we could. When we made a sale, we went out of our way to seek out the lowest-cost person who could competently do the work. The strategy that was our saving grace at the beginning became our secret weapon later on. We were more profitable than any other competing enterprise and we wisely invested our profits, destroying the competition.

Today as the chief operating officer of the company, my greatest challenge remains the same – getting good prices on the services we need to operate our business. The prevailing attitude in the service marketplace is that prices should be based not on the value of the service provided, but on the client’s ability to pay. The hole in that theory is that many of us are not the millionaires that service providers perceive us to be.

In fact, there are many people that are like I was a few years ago, who smile and act successful in public but behind closed doors pray for their business to succeed. When service providers inflate the bill because they think we can afford it, what they are really doing is taking away from us the very resources that we need to achieve our dreams.

Enter ServiceSnitch.com. My short-term goal for this site is to educate myself and you about what services should cost and how those prices are derived so that we have more money left to spend however we want at the end of the day. By putting this information on the Internet I am hoping to motivate you to contribute your own knowledge so that we all become better buyers.

In the long-term, I would love for this site to also serve as a database of service providers who in exchange for business from you and me agree to provide standard services for standard wages. These wages would be set by community members who know what each service costs and how it should be performed, hence avoiding all the time it takes us to learn how to prevent ourselves from getting ripped off.

And just because you were curious, I don’t make money from this website directly. A penny saved is a penny earned and the information I gather by running this site saves me a pretty penny each day.

Acknowledgement

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